We reserve the right to change these terms and conditions at any time without notice. Any such changes will take effect when posted on our website. Your use of the website will signify your acceptance to be bound by these latest terms and conditions.
If after attempting to enter the unlock code we sent, you get an error message, cease trying to unlock your device and contact us immediately.
While unlocking your mobile phone is safe, we are not responsible for any damage caused if you play around with the hidden menus or for any other kind of damage you do while trying to unlock your mobile phone.
No returns and no refunds on hardware. All hardware are brand new, verified and tested before shipping. If there are any problems of any kind, please contact us and we will do our best to resolve the issue. All packages are insured before shipped.
When a code cannot be generated for your mobile phone, a full refund will be issued.
Very seldom, your code will be found but will not work on your mobile phone when entered. First, please verify that the information you provided us is accurate. If the information provided is accurate, contact us within 3 days from the time we sent you the unlock code. We will then cross reference the unlock code generated with an alternative server. If the independent and alternative server generates the same unlock code, refund will only be processed with video proof (images do not count) showing your IMEI and unlock code being entered (video must be continous). We have never had any problems with this method.
If the phone is hardlocked, no refund will be processed. In other words, if you've previously and unsuccessfully attempted to unlock your phone and have used all of the "attempts" the phone provides, your mobile phone becomes what's reffered to as "hardlocked". Verify if your handset is hardlocked before you purchase unlock code.
If your device is successfully unlocked but the service provider you choose to use is incompatible or does not support your phone model, no refund will be processed.
If your phone was already unlocked prior to purchasing your unlock code, no refund will be processed.
If after placing your order, you decide to cancel your request and we've already generated the unlock code, no refund will be processed.
If you provided us with the incorrect information, no refund will be processed. You will have to repurchase an unlock code with the correct information.
If you refuse to provide video proof, no refund will be processed.
All information collected will be used lawfully, in accordance with the Personal Information Protection and Electronic Documents Act 1998. The personal information we hold will be held securely.
We will never collect sensitive information about you without your explicit consent. We will never ask for your credit card or banking information.
If you have any questions concerning privacy, please do not hesitate to contact us.
In most cases, our turnaround time is 24 hours from the time you submit your order. Occasionally, generating an unlock code can take longer than 24 hours to generate and we will notify you if that's the case after the 24 hour mark.